The 16 Most Asked Questions From Our Retail Partners

by Chipo Biti October 27, 2021

We work with hundreds of retailers from all parts of the world. This is exciting for us because we love seeing our products help people on a global scale. Our support team works tirelessly to make sure that all our retailers are having their needs met. From assisting with the onboarding process, to answer any product, pricing, or shipping-related questions, the support team is there to help.

After setting up hundreds of retailers, we found that a lot of the same questions come up. We thought it would be a good idea to compile these questions and answers in one place to make it quicker and easier to get the information that you need. 

So without further ado, let's get to it!


KeySmart Inventory & Product Update Questions

Can I get up-to-date product inventory?

Yes. Send a request to and we can provide you with an excel document with current inventory levels.

How long does it take for new inventory to arrive when a product is out of stock?

It depends on the product and our forecast schedule. You can check the product page on or reach out to your sales representative for expected arrival dates.

I received an email about new KeySmart products on the way. When will they be available?

We send an email once new products are available to ship. Contact to get added to our mailing list.

Are KeySmart products manufactured in the USA?

To continue our growth and offer the best prices to customers, we made the decision to move our manufacturing overseas.


Ordering & Shipping from KeySmart

Is there a minimum order size?

No! However, if you would like to qualify for free shipping, your order totalmust be over $300.

What is the case pack quantity for your products?

Case pack quantities vary with each product. You can contact us here for a complete list of case quantities.

How much is shipping?

We have 3 shipping tiers for orders placed through the website that are listed below.

  • Free for orders over $300.
  • Orders from 200 - 300, $15 for ground shipping
  • Orders under $200 a flat rate of $10 for ground shipping

Can you ship on my shipping account?

Yes, we can! Contact your sales representative with your shipping account number so that we can activate this shipping method on your website account.

What shipping companies do you work with?

FedEx, UPS, and USPS.

Can I arrange a pickup by my freight forwarder?

Yes, please reach out to your sales representative to discuss this option before placing your order.


KeySmart Pricing & Payment Terms

I’m interested in becoming a KeySmart retailer. Can I see your price list?

Of course. You can contact to request our current price list. You can also see all products and MSRP pricing on our website, or in the catalog here.

And if you’re ready to sign up, you can fill out an application here.

What payment terms does KeySmart offer?

We offer prepay terms to our independent retail accounts ordering through our website. If you would like net 30 terms, contact for our eligibility requirements.

What is the turnaround time after I’ve placed an order with KeySmart?

Once you place an order with us, we’ll typically ship it the next day (unless it’s a really big order). To view our current ground delivery times click here.


Other Common Questions from KeySmart Retailers

Why don't you allow dealers to sell through 3rd party websites?

We do this to protect the integrity of our price points and our distribution network. This allows us to offer the truest margins on our product lines and protects you from unauthorized sellers undercutting our MAP prices. 

Do you have a warranty policy and how can I make a claim?

Yes, we do. KeySmart offers a 1-year limited warranty for all KeySmart products. This warranty covers manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse, or modification of the product. For more information on how to make a claim, visit our warrant policy page.

How does your return policy work?

If you purchased your product from or less than 30 days ago, you may request a refund instead of a new replacement or store credit. The item must be in working condition and undamaged. For more information, visit our return policy page.

Still have questions?

No problem! Send your question to and you’ll receive an answer as soon as our support team can get back to you.

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