Return Policy

If you purchased your product from or less than 30 days ago, you may request a refund instead of a new replacement or store credit. The item must be in working condition and undamaged. See details below regarding the return of Tile™ enabled products.

If you purchased your product from an authorized KeySmart reseller, attempt to return the product to the authorized reseller. If that is not possible, contact us at with proof of purchase and an explanation of why the product could not be returned and we will work with you on a solution.

We cannot issue a refund past the 30-day return period.

After your return is approved, a refund will be applied to your credit card or original method of payment within a week.

Sale Items

If approved, sale items will be refunded at the sale price.

Customs Fees

Customs fees are subject to the buyer. We will not be able to assist with customs fees. Please check with your customs department prior to purchasing for additional information.

Tile™ Enabled Product Restocking Fee

If you decide to return a product that contains Tile™ technology after linking it to your phone, we will deduct 15% from your purchase as restocking fee. After you sync the unit to your phone we are unable to resell the unit because impossible to unlink from your Tile™ account.